Job Description & Responsibilities:

We're looking for a detail-oriented and efficient individual to join our team in a role focused on supporting transportation operations. Key responsibilities include:

• Accurately creating orders, initiating shipments, tracking deliveries, managing invoicing, and handling various transportation-related operational tasks.
• Providing shipment details, building and assigning loads, scheduling appointments, and updating shipment statuses.
• Monitoring task boards and designated email inboxes to promptly respond to inquiries from customers and carriers.
• Recording events in line with standard operating procedures (SOPs) and escalating issues when appropriate.
• Ensuring all customer and carrier requests are followed through to resolution, with a focus on delivering excellent service.
• Validating shipment data to ensure accuracy and compliance with company and customer standards.
• Performing additional duties as required, in alignment with team or location-specific needs.

Qualifications:

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum of 2 years' experience in a customer service call center or within the transportation/logistics industry.
• Proficiency with Microsoft Outlook, Excel, and Teams, as well as the ability to quickly learn proprietary systems.
• Excellent communication, prioritization, and time management skills.
• Strong attention to detail and a collaborative team player mindset.
• Must be able to pass a background check including verification of education and employment history.

Additional Info:

• Pay range: $21-22 per hour
• Schedule: Monday-Friday, 8am - 5pm
• Location: Eden Prairie
• Duration: Contract-to-hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.